Well, this doesn't look good. First response to the iPod Photo vs im3 cries for help.

From apple:

Products sold through this web site that do not bear the Apple brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products.

If you discover what you believe is a product defect or a missing accessory for any third-party product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

To which I've replied:

So even though *you* are selling this as iPod Photo-compatible, and it is *not* compatible, Apple won't do anything about this? Or is this just a form letter?

A sign that someone actually *read* the problem description would be very helpful. I don't think it's defective or broken; I don't think an accessory is missing. I think that the product does not work with my iPod as *Apple* claims it does on your web site.

Is there a Scoble of Apple somewhere? The I-give-a-shit-how-we-treat-customers guy, who can point the way towards others who feel the same?