Paul Roub

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Applebot II - This Time It's Personal

Again with the not looking good.

Apple comes back with a slight variation on yesterday’s form letter:

We apologize again for the inconvenience you have experienced.

If you discover what you believe is a product defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturer’s warranty. You may obtain their contact information at: http://www.alteclansing.com/

Please note that products sold through this web site that do not bear the Apple brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Apple’s Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products.

And I reply, and the clock starts again…

Two for two. I guess nobody actually reads the emails, then? Just an auto-responder sending out slightly-varied form letters.

It’s not a warranty issue. Nothing’s broken. Altec sending me a brand-new version of the exact same thing, in perfect working order, would solve nothing.

You’re selling a product as iPod Photo compatible, when it’s *not*. I am wondering whether you (Apple), the *seller*, would know if there is another version of this product which *you* could swap out with *your* customer. Or should I just ask for a refund, which, again would *not* be from Altec Lansing, as they have not sold me anything.

What can I do to get this escalated to a point where people actually read the message?