No, not another encounter with the domain-squatting weasels.
This time, it’s a reputable registrar, albeit one with slightly overzealous renewal automation.
I got this notice from register.com last week:
From: firstname.lastname@example.org To: email@example.com Subject: Re: SafeRenew Billing Failure ... Dear Paul Roub, This is to inform you that our SafeRenew i.e. automatic renewal system was trying to renew your domain name and the renewal process failed, as the credit card which you have submitted could not be processed. Unfortunately, Register.com is unable to process your credit card for the following domain name renewal: "openmikes.org" The information entered in the billing section is invalid. ...
The reason behind the specific problem mentioned is that the credit card I had filed with them had expired, and I hadn’t given them the new expiration date. The larger problem: I had transferred the domain away from Register, to GoDaddy, a few months ago. Oops.
Naturally, I thought I’d fill them in…
From: firstname.lastname@example.org To: email@example.com Subject: Re: SafeRenew Billing Failure While this is all very interesting, a *more* interesting question would be: "Why is register.com trying to charge a renewal for a domain that has been transferred to another registrar?" It would be great if you would stop doing that. Thanks.
And today, of course, the form response:
From: firstname.lastname@example.org To: email@example.com Subject: Re: SafeRenew Billing Failure ... We would like to inform you that since the SafeRenew(TM) Service was enabled in your domain name, our system had automatically tried to renew your domain name. In an effort to protect your online identity, we are providing SafeRenew(TM) automatic renewal service for your domain name. This means that upon expiration, we attempt to automatically renew your domain name and charge the most recent credit card on file for each domain name for one additional year of registration. This service ensures that our customers' domain name is secured in the registry for one additional year from the current expiration date. ...
Love them form letters. Oh, and since the transfer, the domain has already been renewed for another year.
One of the reasons I switched to GoDaddy (aside from price) is that, in my experience, had I sent a letter like this to them, a human being would have responded to my actual question.
One more try, sent today:
From: firstname.lastname@example.org To: email@example.com Subject: Re: SafeRenew Billing Failure Please, please, someone *read* the question. Please, no form response. The problem is: THIS DOMAIN IS NO LONGER REGISTERED WITH register.com. It's at GoDaddy. You don't get to auto-renew it anymore. Please, give me some hint that someone at register.com understands why this is a bad idea.
Let’s see where that leads…